Company Name : Deloitte
Company Profile : “Deloitte” is the brand under which tens of thousands of dedicated professionals in independent firms throughout the world collaborate to provide audit, consulting, financial advisory, risk management, tax and related services to select clients. These firms are members of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”). Each DTTL member firm provides services in particular geographic areas and is subject to the laws and professional regulations of the particular country or countries in which it operates.
Company Website : www.deloitte.com
Job Description :
Job Designation : Analyst - Initial Support Services - Ops
Job Description :
- In this call center position you will be required to answer and resolve incoming calls from Deloitte employees from India offices and handle issues related to Facilities and Operations.
- Answering incoming calls in a call center environment and meeting the key performance indicators such as knowledge usage, customer satisfaction, and call quality which includes participating in individual and group coaching sessions Proper closure and/or escalation of tickets in a timely manner in accordance with the SLA guidelines Flexibility in accepting different shift timings since the ISS One Team India 24x7x365.
Key Skills:
- Excellent written, verbal, listening, analytical, and communications skills
- Easily grasp and communicate complex ideas.
- High organization skills.
- Expert problem solver. Finding simple answers to complex questions or problems.
- Provide how to support on using various internal/external applications.
- Knowledge of computer, internet connectivity and application performance is required.
- Familiarity with MicroSoft Office applications, especially Word, Excel.
Job Location : Hyderabad
Salary : Best In The Industry.
Educational Qualification :
Experience Required : 1 - 5 years
Apply Mode : Online
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