Company Name : HCL
Company Profile : HCL is a business enterprise with presence in the fields of technology and healthcare. Founded in 1976 as one of India's original IT garage startups, the HCL enterprise currently comprises of three companies in India - HCL Technologies, HCL Infosystems and HCL Healthcare with annual revenues of US$ 6.5 billion and over 95,000 professionals from diverse nationalities operating across 31 countries including over 500 points of presence in India. In the technology space, HCL"s offerings span a wide range of software and hardware services and solutions including R&D, technology services, enterprise and applications consulting, Remote Infrastructure Management, IT hardware, systems integration, distribution of technology and telecom products.
Company Website : www.hcl.com
Job Description :
Job Designation : Technical Support
Job Description :
- HCL Bserv is hiring Product / Technical support Analyst, Experience 1 to 5 yrs.
- Product / Technical support with knowledge of HTML, Java script and CSS ( added advantage)
- Experience in Product / Technical support Knowledge in HTML, Java Script and CSS.
- Investigate and troubleshoot issues related to end to end usage of advertisement operations tool.
- Experience in email support and solving the technical issue by step by step process.
- Provide email based technical support to clients in different geos - 24*7
- Follow the workflow & adhere to SLAs - TFR, TRT, TAT, and FCR
- Maintain high customer satisfaction
- Help with research and troubleshooting of tough tickets
- Knowledge Gap Reduction
- Process improvement & Escalations management
- Product support/Application Support experience
- Excellent Communication skills
- Troubleshooting the issues related to ad servicing
Skills :
- Night Shift Mandatory
- Process improvement & Escalations management
- Product support/Application Support experience
- Excellent Communication skills
Salary : 1,00,000 - 5,00,000 P.A
Educational Qualification : Any Graduate / Diploma
- B.Tech/B.E. - Computers, Electrical, Electronics/Telecommunication, B.Sc Computers,
- BCA - Computers, MCA - Computers
Experience Required : 1 - 5 Years
Apply Mode : Reference
Interested Candidate can send us the updated profile with the following credentials
Yrs of Experience :
CTC :
ECTC :
Notice period :
Alternate No :
Current Location :
Contact person : Tamilarasan.B HR Team
Contact No : 9962811436
Email : tamilarasan_b@hcl.com