Company Name : Redbus.in
Company Profile : RedBus, also known as redBus.in, is India's biggest online bus ticketing company.[citation needed] The company also sells tickets through offline outlets. It has offices in Ahmedabad, Bangalore, Chennai, Coimbatore, Delhi, Hyderabad, Mumbai, Pune, Vijayawada and Visakhapatnam.
Company Website : www.Redbus.in
Job Description :
Job Designation : Customer Support Executive
Job Description :
This is an individual role responsible for providing assistance to customers calling redBus for various reasons like booking tickets, cancelling tickets or with any other service request. This client facing role is a crucial aspect of the redBus branding, hence needs to maintain utmost professionalism while interacting with customers.
Primary Tasks :
- Keep customer first.
- To promptly book customer tickets and disseminate information on new offerings, availability of seats, promotional schemes etc.
- Deliver world class customer service and build customer satisfaction and loyalty.
- Provide effective and timely resolution to a range of customer inquiries and follow them up to final resolution.
- Respond to Sales Enquiries from new and existing customers.
- Meet Sales Targets & call quality standards.
- Complete call logs and reports.
- Strive to provide end to end one-call solution to every customer that he/she talks to.
- Excellent communication (oral and written), interpersonal skills.
- Self-motivated and flexible to work in shifts ( only morning and evening shifts )
- Should have negotiation skills to deal with different kinds of customers and different situations.
- Customer centric.
- Able to meet deadlines along with working under pressure.
- Should be able to work as a team member.
- Candidate should be very fluent in speaking English & Hindi (Or) Fluent in English & any 2 South Indian language ( Tamil, Telugu & Kannada )
- Only male candidates can attend the interview
Salary : Best In The Industry.
Educational Qualification : Preferably a graduate
Experience Required : 0 - 3 years
Apply Mode : Walkin
Important Dates : 12th January to 16th January 2015
Walkin Dates : 12th January to 16th January 2015
Walkin Time : 10AM to 1PM
Walkin Venue :
RedBus No. 311/1, 3rd Main,
7th Cross, Domlur Layout,
Opposite To Canara Bank,
Bangalore, Karnataka - 560071.
Contact Person : Arun